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Hospitality Industry News - Features
Thursday January 8th, 2009
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Be Sure of the Pour - Monitoring Bar Costs in Tough Times - By Jeff Gurtman, ...
There is a healthy debate in the hospitality industry as to whether drinking increases or decreases during troubled economic times. On on...
2008-11-25
Features
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Haven't Gone 'Green'? It May Mean Property Tax Relief - By Michael Shalley
In these tough economic times, hotel owners need to proactively manage their property tax liabilities. The massive movement toward 'gree...
2008-11-25
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Lessons from the Field - Hoteliers must remember the Lessons of Reasonable Ca...
I am not an attorney by profession and do not offer legal advice, but at this time of year I find myself remembering a great educator and...
2008-11-24
Features
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The 'Great De-leveraging,' a 'financial panic' and unprecedented opportunitie...
Hospitality Lawyer with updated thoughts from the latest commercial real estate finance program in San Francisco.
2008-11-24
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Lessons from the Field - Enthusiastic and Sincere Attitudes Will Pay Off For ...
Having an enthusiastic attitude is important in being successful in any line of work. While there's nothing new about that maxim, it cert...
2008-11-20
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The Weight of the Wait - Time is Money! - By Roberta Nedry
Think of how much today's consumer 'waits' on a daily basis, the doctor's office, traffic, on hold while on the phone, supermarket and ga...
2008-11-19
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Customer Experience: If at First Impression You Don't Succeed - You Better Tr...
To begin with, please excuse my mangling of the time-honored maxim 'If at first you don't succeed, try, try again' in the headline. I fea...
2008-11-18
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How To Address The 'Guest Experience' With Your Staff! - By J. Ragsdale Hendrie
Starbucks, once the darling of Brand excellence, devalued, and now on a tentative ascension, was never about the coffee. It was about th...
2008-11-18
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Food & Beverage - 6 Cool Tools to Build Buzz and Customer Traffic - By Ken Bu...
Customers often ask 'what's new?'...so what do you say?
2008-11-18
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Social Media for Hotels - What You Can Do in This Economy - By Neil Salerno
TripAdvisor...The Best Thing since Peanuts
2008-11-18
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Spa Sustainability Strategies for the Environment, The Guests, & Your Busines...
Going green is not a trend... it has a life of its own that continues to grow and gain momentum. This phenomenon is becoming so prevalent...
2008-11-13
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When in Doubt, Always Make That Call: New Generation of Hospitality Sales Pro...
One of the great things about selling is that not only are we always learning new stuff, but how easy it is to momentarily forget those s...
2008-11-12
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Food & Beverage - 8 Recession Opportunities: Turn Lemons into Lemonade - By K...
Downturns can reveal surprising opportunities... As your competitors reduce expenses, they often cut muscle, not fat - their marketing is...
2008-11-12
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Does Your Hotel Website Really Produce Sales? Can Revenue Management Make a D...
I think it's time to slow-down, sit-down, and evaluate the impact of the Internet on hotel sales. For the past several years, hotels have...
2008-11-12
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Reducing Worker Stress in Turbulent Economic Times - By Roberta Chinsky Matuson
These are stressful times, particularly for those who work in restaurants and hospitality establishments. Customer expectations are up, w...
2008-11-07
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The Lost Art of Managing an Account - By Jaime Job
In over twenty years of experience in hotel sales offices and as a consultant converting, upgrading, auditing systems and training sales ...
2008-11-07
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