Hospitality Teaser: The Sound of Hospitality - Can Your Guests Hear It?
It's more than the words. It's more than the voice tone. Yes, the Sound of Hospitality is heard loud and clear when a culture of professional hospitality exists. The importance of the Sound of Hospitality is vital when it comes to telephone etiquette. ...more

The Business Case for Employee Opinion Surveys: An Example with Orient-Express - By Eddy M. Elmer and Jim Houran
Orient-Express Hotels, Trains & Cruises is a leading brand in the service-hospitality industry - a name associated with worldwide luxury travel. The company's Central Reservations Office (CRO) recently underwent restructuring that potentially could have significantly dampened the department's morale, productivity and revenue. ...more

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UK hotel market remains buoyant
The UK hotel market remained buoyant in February, according to the preliminary monthly figures for February released today by PKF Hotel Consultancy Services. As in January, the increases were mainly down to increases in room rate, but occupancy rates also fared well. ...more

No crunch on London profits during February 2008
UK Chain Hotels Market Review - February 2008 ...more

January 2008 Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada. ...more

Chasing Your Own Private Equity - By Christian Anklin
HVS Executive Search explains the logic of granting equity to key executives, especially for startup scenarios or takeovers. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending March 29, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

Economist to Canadian Business Travel Industry: Growth May Slow
The business travel industry in Canada is bound to feel the effects of the economic slowdown in the United States, a senior economist from Scotiabank warned more than 225 travel managers and suppliers yesterday as they gathered in Toronto for a two-day conference sponsored by the National Business Travel Association (NBTA) Canada. The industry is expected to continue growing, but at a slower rate compared to recent years. ...more

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Newmarket International and Wide Computer Systems Ink Deal
Increasing Demand for the Delphi(R) Sales Advantage Sparks Reseller Agreement in the Middle East ...more

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The Ritz-Carlton Case - Why it may not matter that much
The recent award of $10 million in punitive damages in proceedings P.T. Karang Mas Sejahtera (KMS) and Marriott International Inc. and The Ritz-Carlton Company LLC (Ritz-Carlton) has provoked considerable discussion on the effect of that decision for the hotels industry. The purpose of this article is to examine the decision in its proper context, and to look at what general application it has (if any) on owners and operators in similar situations. ...more

New ARTEH(R) Hotel in Salvador da Bahia, Brazil
Tivoli Ecoresort Praia do Forte, in Salvador da Bahía - Brazil, joins ARTEH(R) Hotels and Resorts. ...more

Sheraton Hotels & Resorts Announces Largest Development Pipeline in the Brand's History
Starwood Hotels' Largest Brand Initiates an Aggressive Expansion Across Four Continents, Adding 54 Hotels and 20,000 Guestrooms by 2009 ...more

Coakley & Williams Hotel Management Company Re-Flags Holiday Inn Fort Washington
Pennsylvania hotel completes major renovation and recovers its brand ...more

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Statler Hotel, WATG forge partnership on innovative renovation project
The Statler Hotel has joined forces with leading hospitality design firm WATG to undertake a bold renovation of this storied property at the center of the Cornell University campus. ...more

Advantage Fitness Products Adds to National Footprint with New Florida Headquarters and Design Center
Leading Fitness Supplier Makes Immediate Hospitality Industry Impact with Projects at the Westin Diplomat and Biltmore Hotel, Coral Gables ...more

EMEA Hospitality Enews - Week Ending April 4 - 2008
Weekly Hotel Industry News Roundup from Europe, Middle East and Africa ...more

Asia Pacific Hospitality Enews - Week Ending March 28 - 2008
Weekly Hotel Industry News Roundup from Asia Pacific ...more

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