Three Things to Know Before Conducting Your Own Surveys - By Jim Houran
Questionnaires are undermined by three key factors of which organizations are typically unaware. This Q&A with a noted expert provides knowledge to help organizations turn their questionnaire projects into powerful business tools. ...more

The Cachet Of Hospitality Is The Ultimate Brand - By J. Ragsdale Hendrie
Folks, we've got it, and others want it. The term, Hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work. We fulfill the dreams and deliver the goods. Hospitality is a most worthy cachet, and we cannot afford to lose that edge. ...more

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Canadian Occupancy, ADR, RevPAR - Week Ending December 22, 2007
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

Double celebrations for global hoteliers
The global hotel market had an excellent year in 2007 according to first data from the HotelBenchmark(TM) Survey by Deloitte. All regions - Asia Pacific, Central and South America, Europe and the Middle East - are not only celebrating double-digit growth in revenue per available room (revPAR) but also in average room rates. ...more

Weekly U.S. Lodging Performance for the week of Jan 06, 2008 - Jan 12, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

2008 SPA Industry Trend Watch
From hemlines to hair colors, we love to watch trends come and go. As the spa industry has become engrained into everyday culture, many spa trends have actually extended their stay and moved into full-blown tradition. As the voice of the spa industry, the International SPA Association has been forecasting spa industry movements since the early 1990s and welcomes 2008 with this Spa Industry Trend Watch. ...more

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SynXis Adds Shangri-La Hotels and Resorts to Global Customer Base
Asia Pacific's Leading Luxury Hotel Group Will Use RedX as Its Distribution Solution ...more

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Chip Conley, Peter Yesawich, Suzanne Cook, Crist Inman To Keynote 8Th Annual Resort Conference, April 16-18, 2008 In San Diego
Agenda Features General Sessions, Panel Discussions on Operations, Marketing & Resort Trends ...more

Web Cast - Winning the Online RFP Game
All market segments are increasingly using online RFP tools to communicate and solicit bids from hotels. These tools not only encompass RFPs from major RFP platforms but also through the OTAs and email directly to the hotel. In a recent survey of 24 hotels, only one responded to an email inquiry in an acceptable time frame, with a well crafted email response and one with no spelling errors. ...more

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LRA Worldwide Adds Former Four Seasons Manager Rick Reilly to its Account Team
Three others shifted to newly-created Account Director Positions ...more

Worldwide Revenue Solutions Names Chief Operating Officer
Worldwide Revenue Solutions, a Dallas-based hotel Internet marketing company, recently appointed Annie L Hall as Chief Operating Officer. ...more

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AH&LA Highlights Hospitality's Green Best Practices
Online Tool Created to Offer Industry Cost-effective Ideas for Eco-friendly Operations ...more

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A new hotel scheme for gouging the customer
Industry insider is frustrated over bogus, new cancellation policy ...more

How To Keep The Toilet Paper Rolls Sanitary For Your Hotel Guest
It has been proven that every time a toilet is flushed a small amount of material from the toilet becomes airborne. ...more

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