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Food and Beverage |
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Cornell Study Finds Customers View Restaurant Reservations as 'Firm Commitment'
When restaurant customers make a reservation, they consider it a firm commitment that the restaurant will have their table ready, according to a new study from Cornell University.
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Restaurant Trends - Growing And Emerging Concepts - Data reflects change and activity from August 24, 2007 to December 22, 2007
Update from Restaurantchains.net on growing and emerging restaurant concepts
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Foodservice Design - Kitchen Equipment: Observations From Both Sides Of The Pond - By Lee Simon
Every two years the North American Food Equipment Manufacturers (NAFEM) organization hosts its premier event somewhere in the United States - the NAFEM Show - where manufacturers throughout North America display the latest and greatest foodservice equipment they have to offer. On the other side of the pond, in Italy, there is another biennial event - the HOST show - where the latest and greatest European kitchen equipment is showcased, offering industry professionals an opportunity to kick the tires. This past fall, these two tradeshows were held back-to-back in Atlanta and Milan, and I was fortunate to participate in both.
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Hip cafes make way to lobbies
As major hotels compete to create hip scenes in their lobbies, they're adjusting menus to deliver more and better food options for guests who like to hang out there.
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Restaurant Trends - Growing And Emerging Concepts - Data reflects change and activity from August 30, 2007 to December 30, 2007
Update from Restaurantchains.net on growing and emerging restaurant concepts
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Food & Beverage - What Would You Like To Drink? - By Joe Dunbar
As margins keep shrinking due to higher energy and corn prices, operators are carefully analyzing their menus. My clients often are taken aback when they first calculate the recipe cost% of popular entrees and appetizers. It's very common for a popular entree's cost to creep up to 40%.
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Eight for 08 - Mintel Serves Up Restaurant Menu Trends for the New Year
When dining out, be sure not to fill up on bread and butter. Mintel Menu Insights(a), a national restaurant-tracking service, has identified eight exciting trends sure to transform the American menu in 2008. Shaking and stirring everything from fine dining to fast food, these menu changes are sure to satisfy appetites, taste buds and health concerns alike.
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Management |
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Do your customers love you? - The Secret to Customer Satisfaction - By William Orilio, MHS, CEO, Orilio & Associates, Inc.
Surveys show that more customers than ever are fed up with bad service. So now it's time to let our servers in on the secret of giving dramatically visible customer service. Any time I've ever had an experience that was outstanding, I could tell that the server knew the secret. It doesn't apply only to servers, but to anybody in the service industry. It allows employees to create a personalized experience for their guests, so that they leave bigger tips, come back to your property, and request additional services.
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The Process of Organizational Change Management - By Jerome Cedicci & Robin Trehan
In this day and age, companies are constantly seeking ways to improve their relationships with their employees and provide better forms of communication to them. Change management provides a new way of creating an atmosphere of improvements and advancement.
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Change is the Buzz - Rebooting Hotel Sales Activity at the Property Level - By Carol Verret
The Washington Post reported on December 31 that Marriott stock declined by 31% in 2007 -- should we be worried? Concern is an appropriate response. As the disposable income of leisure travelers is pressed by increasing gas prices and declining home values, business travel may be suppressed by a contracting economy constrained by declining profits and subsequent falling share prices in many market sectors.
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Marketing Independent Hotels - By Leora Lanz
The Director of Marketing is busy handling direct responsibilities. We would never expect that the DOS /M has time to review guest service Standard Operating Procedures to insure we are making promises that are actually being delivered.
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Market Reports |
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Weekly U.S. Lodging Performance for the week of Dec 23, 2007 - Dec 29, 2007
Weekly summary of Occupancy, ADR and REVPar for the United States.
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UK hotel industry achieves growth of 6.9% in 2007
Weakening economic situation threatens growth in 2008
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Hotel Spa Profits Rise - Spas Meet Needs Of Hotel Guests And Owners
A special analysis of hotel spa department operating statements conducted by PKF Hospitality Research (PKF-HR) finds that a 9.7 percent increase in hotel spa revenues resulted in an 11.3 percent gain in spa department profits in 2006.
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Spectrum Gaming Group Projects 2 Percent Increase in Atlantic City Casino Revenue
Atlantic City casinos will generate $4.99 billion in gross gaming revenue this year, according to projections by Spectrum Gaming Group, an independent research firm.
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Top 10 Group Events - College Football Bowl Series 2007
Square Footage Meeting Space Occupied - Events Associated with College Football Bowl Games
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Canadian Occupancy, ADR, RevPAR - Week Ending December 29, 2007
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada.
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Weekly U.S. Lodging Performance for the week of Dec 30, 2007 - Jan 05, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States.
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